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020 _a9789385985188
082 _a658.812 N736L
100 _aNiyogi, Shil
245 0 _aLean Customer Engagement
260 _aNew Delhi
_bSage
_c2016
300 _axx p. 179p. p.
690 _aE framework
700 _aNiyogi, Shil/
942 _cBK
999 _c4633
_d4633