000			00473nam a2200169Ia 4500
005			20250828043159.0
008			250826s9999||||xx |||||||||||||| ||und||
020			_a9781259025679
082			_a658.812 L96C
100			_aLucas, Robert W.
245		0	_aCustomer Services: Building successful skills for the twenty-first century
250			_a3rd ed.
260			_aNew Delhi _bTata Mcgraw Hill _c2012
300			_axvi p. + 416
690			_aCustomer service
942			_cBK
999			_c2255 _d2255