000 00455nam a2200169Ia 4500
005 20250828043156.0
008 250826s9999||||xx |||||||||||||| ||und||
020 _a9788177226225
082 _a658.812 Al71C
100 _aKumar, Alok
245 0 _aCustomer relationship management: Concepts & application
260 _aNew DElhi
_bBiztantra
_c2012
300 _axviii p. + 349
690 _aCRM
700 _aSinha, Chhabi/Sharma, Rakesh/
942 _cBK
999 _c1874
_d1874