000			00437nam a2200169Ia 4500
005			20250828043151.0
008			250826s9999||||xx |||||||||||||| ||und||
020			_a0-7619-3255-0
082			_a658.8120954 B18C
100			_aBalachandran,S.
245		0	_aCustomer driven services management
250			_a2nd ed.
260			_aNew Delhi _bResponse Books _c2004
300			_axiii p. + 304
690			_aCustomer services
942			_cBK
999			_c1383 _d1383