TY  - BOOK
AU  - Gopal , R.
AU  - Manjrekar , Pradip/
TI  - BPO/KPO management: an industry perspective
SN  - 81-7446-672-3
U1  - 658.4058 G646B 
PY  - 2008///
CY  - New Delhi
PB  - Exxcel Books
ER  -