Gopal , R. <br/><br/>
BPO/KPO management: an industry perspective 

 - New Delhi  Exxcel Books  2008 
 - xi p. + 356 
<br/><br/><label>ISBN: </label>81-7446-672-3 
<br/><br/><label>Dewey Class. No.: </label>658.4058 G646B