TY  - BOOK
AU  - Gonda,Cyrus M
AU  - Khan,Kalim/
TI  - Where is my ketchup: how to give and receive exceptional customer serv
SN  - 81-88452-98-X
U1  - 658.812 G586W 
PY  - 2008///
CY  - Mumbai
PB  - Embassy Book
ER  -