Booher , Dianna <br/><br/>
Communicate with confidence: how to say it right the first time and every time 

 - New Delhi  Tata McGraw-Hill  2004 
 - xv p. + 413 
<br/><br/><label>ISBN: </label>0-07-053316-4 
<br/><br/><label>Dewey Class. No.: </label>651.73 B644S