Kasper , Hans <br/><br/>
Services Marketing Management: A strategic perspective 

 - 2nd ed. 
 - England  John Wiley & Sons  2006 
 - xvii p. + 554 
<br/><br/><label>ISBN: </label>0-470-09116-9 
<br/><br/><label>Dewey Class. No.: </label>658.8 K153S