Heyman, Richard <br/><br/>
Why didn't you say that in the first place?: how to be understood at work 

 - San Francisco  Jossey- Bass Pub.  1997 
 - xviii p. + 183p. 
<br/><br/><label>ISBN: </label>0-7879-0344-2 
<br/><br/><label>Dewey Class. No.: </label>650.13 H517W