Gronroos, Christian <br/><br/>
Service management and marketing: customer management in service competition. 

 - 3rd ed. 
 - New Delhi  Wiley  2016 
 - x p. + 483p 
<br/><br/><label>ISBN: </label>9788126512874 
<br/><br/><label>Dewey Class. No.: </label>658.812 G898S