Lucas, Robert W. <br/><br/>
Customer Services: Building successful skills for the twenty-first century 

 - 3rd ed. 
 - New Delhi  Tata Mcgraw Hill  2012 
 - xvi p. + 416 
<br/><br/><label>ISBN: </label>9781259025679 
<br/><br/><label>Dewey Class. No.: </label>658.812 L96C