Clow,Kenneth E <br/><br/>
Services Marketing: Operation, Management, and Strategy 

 - 2nd ed. 
 - New Delhi  Biztantra  2009 
 - xii p. + 460 
<br/><br/><label>ISBN: </label>9788177223767 
<br/><br/><label>Dewey Class. No.: </label>658.8 C626S