Balachandran,S. <br/><br/>
Customer driven services management 

 - 2nd ed. 
 - New Delhi  Response Books  2004 
 - xiii p. + 304 
<br/><br/><label>ISBN: </label>0-7619-3255-0 
<br/><br/><label>Dewey Class. No.: </label>658.8120954 B18C