TY  - BOOK
AU  - Crager,John
AU  - Hubert,Cindy/O'Kane,Mike/
TI  - Balanced scorecard: a guide for your journey to best-practice processes
SN  - 0-07-060132-1
U1  - 658.4012 C843B 
PY  - 2007///
CY  - New Delhi
PB  - Tata McGraw-Hill
ER  -