TY  - BOOK
AU  - Klassen, Robert D., ed.
AU  - Klassen, Robert D., ed./Menor, Larry J., ed./
TI  - Cases in operations management: building customer value through world- class operations
SN  - 1-4129-1371-3
U1  - 658.5 K666C 
PY  - 2006///
CY  - London
PB  - Sage Publication
ER  -