Klassen, Robert D., ed. <br/><br/>
Cases in operations management: building customer value through world- class operations 

 - London  Sage Publication  2006 
 - x p. + 425p. 
<br/><br/><label>ISBN: </label>1-4129-1371-3 
<br/><br/><label>Dewey Class. No.: </label>658.5 K666C