TY  - BOOK
AU  - Alexander , James A.
AU  - Hordes , Mark W./
TI  - S-business: reinventing the services organisation
SN  - 81-7722-456-5
U1  - 658.4012 A127S 
PY  - 2006///
CY  - New Delhi
PB  - Biztantra
ER  -