Alexander , James A. <br/><br/>
S-business: reinventing the services organisation 

 - New Delhi  Biztantra  2006 
 - xi p. + 251 
<br/><br/><label>ISBN: </label>81-7722-456-5 
<br/><br/><label>Dewey Class. No.: </label>658.4012 A127S