Service management and marketing: customer management in service competition.
Gronroos, Christian
Service management and marketing: customer management in service competition. - 3rd ed. - New Delhi Wiley 2016 - x p. + 483p
9788126512874
658.812 G898S
Service management and marketing: customer management in service competition. - 3rd ed. - New Delhi Wiley 2016 - x p. + 483p
9788126512874
658.812 G898S
